Refund policy

Refund Policy

Refund Policy – Viore Glow

At Viore Glow, customer satisfaction is our top priority. We are committed to delivering premium-quality skincare products that meet your expectations. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns & Refunds

We accept returns and process refunds only under the following circumstances:

You received a damaged or defective product.
You received the wrong item.
Your order arrived with missing products.

To be eligible for a refund or replacement, you must contact us within 7 days of receiving your order.

Return Conditions

To qualify for a return:

The product must be unused and in its original condition.
The original packaging, labels, and accessories must be included.
Proof of purchase or order confirmation is required.
Images or videos of the damaged or incorrect product may be requested for verification.

Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds for:

Opened or used skincare products.
Products damaged due to misuse or improper storage.
Items purchased during promotional or clearance sales (unless damaged or incorrect).
Change of mind after the order has been delivered.

Refund Process

Once your return request has been reviewed and approved:

We will inspect the returned product.
You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed using your original payment method or another agreed-upon method.

Please allow 5–10 business days for the refund to be completed after approval.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

Shipping Charges

If the return is due to our mistake (wrong, damaged, or defective product), Viore Glow will cover the return shipping costs.
For all other approved returns, shipping charges are non-refundable unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to our return policy.